Kind Hands Caring Services Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Staff understood risks associated with the people they supported and risk assessments in the support plans provided additional information and guidance for staff to reduce risk as much as possible. People were protected from the risks of harm, abuse or discrimination because staff knew what actions to take if they identified concerns.

People were supported to receive their medicines when they needed them. There were enough staff working to provide the support people needed, at times of their choice. Recruitment procedures ensured only suitable staff worked at the service.

There were enough staff working for the service and ongoing training and supervision meant they were aware of their roles and responsibility; which ensured they had the skills to provide good quality care for people. For example, staff had completed medicine training, their competency had been assessed and people were assisted with their medicines when they needed them

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The management were well thought of and supportive to people and staff. The registered manager had a good overview of the service. There were systems in place to assess and monitor the service to identify if improvements were needed and action was taken to address these.