Avenida Lodge

People received support to achieve their aspirations and goals. The service worked with people to plan for when they experienced periods of distress so their freedoms were restricted only if there was no alternative. Staff recorded when people were restrained and constantly reviewed and learned from incidents and how they might be avoided or reduced. People were supported to have maximum choice and control of their lives and staff supported in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care:

People received kind and compassionate care. Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs. Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it. People's care, treatment and support plans reflected their range of needs and this promoted their wellbeing and enjoyment of life.

Right Culture:

People were supported by staff who understood best practice in relation to the wide range of strengths, impairments or sensitivities people with a learning disability and/or autistic people may have. This meant people received compassionate and empowering care that was tailored to their needs. The registered manager worked hard to instil a culture of care in which staff truly valued and promoted people's

individuality, protected their rights and empowered people. People and those important to them were involved in planning their care. Staff evaluated the quality of support provided to people with the person, their family and other professionals.