Bluebird Care (Eastbourne & Wealden)

This assessment was undertaken to review any improvements from the last inspection completed October 2024 when it was rated requires improvement with 3 repeated breaches to regulation and enforcement action was taken. A condition to their registration was imposed to require evidence of governance to be sent to the CQC on a monthly basis.

The provider was previously in breach of the legal regulations related to good governance, safe care and treatment and safeguarding. Significant improvements were noted at this assessment; this meant the provider was no longer in breach of these regulations and the service has been rated Good.

The service now had a registered manager who had established effective governance procedures that provided clear oversight for the provider and management team. Concerns identified at the last inspection had been actioned with monthly reports submitted to the CQC to document. Audits were completed and included the review of care plans and risk assessments. Care plans were reviewed and updated regularly. Staff were clear on their roles and responsibilities, and this had improved staff accountability. Appropriate records had been completed to record concerns, complaints and incidents, showing these had been responded to appropriately. When necessary, referrals and advice was sought from other agencies and documented.

Staff worked with other professionals promoting good outcomes for people. People were involved and consented to care and support provided. People were treated as individuals and encouraged to be independent. Staff were kind and compassionate and enjoyed working with people. Staff well-being was promoted by their managers. People and relatives knew how to raise concerns and were confident they were acted on. People received fair and equal care and support was provided in a tailored and flexible way.

Staff and people benefited from an open and positive culture that had been developed by the registered manager. People were supported by a team of staff who knew them well and worked well together. Staff felt valued, undertook regular training and received supervision.