Comfort Zone Care Services Ltd
- Home care
- Dementia care
- Registered since 2016
- Central Luton, Luton, East of England
Not enough evidence to rate
Inspected, but the CQC did not have enough evidence to give a rating.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
3 years
since the latest rating was published.
56%
of rated home care services in Luton are Good or Outstanding (86% across the East of England, 88% across England).
Comfort Zone Care Services Ltd: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Gatekeepers Care Solutions (Good, 0.4 miles away) and Resource Gate Care (Good, 0.4 miles away).
Nearest home care services:
- – Lassad Care Services Limited Not yet rated, 0.2 miles away
- – Quadrant Care Services Ltd-Luton Not yet rated, 0.2 miles away
- – Secret Angels Integrated Care & Community Support Services Ltd Not yet rated, 0.2 miles away
- – All Hands Care Ltd Not yet rated, 0.4 miles away
- – Luton - City Home Care Not yet rated, 0.4 miles away
About the service
From the Care Quality Commission's inspection report published 20 February 2024. Quoted under the Open Government Licence.
Comfort Zone Care Services Ltd is a domiciliary care agency providing personal care and support to people in their own homes. They were providing support to 104 people when the inspection started. This included 5 people living in supported living houses. Everyone who received support from Comfort Zone Care Services moved to other care providers on the day of inspection. By the end of the inspection day the service did not provide care and support to anyone.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
We were unable to gather sufficient evidence to give the service a rating in any of the key questions.
Read the rest of CQC's summary
During the inspection everyone who received support moved to other care providers. This meant we could not gather feedback from people or their relatives. We could also not gather feedback from staff.
The registered manager and providers were not present during the inspection due to an ongoing police investigation. We were able to review some care records and staff files, but we could not gather all of the information we required.
We could not fully assess whether people received care which was safe, effective, caring and responsive.
We could not make a judgement about the running and management oversight of the service.
We could not examine whether the provision of care and support to anyone who has a learning disability or is autistic was in line with the expectations of the 'Right support, right care, right culture' guidance.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Cynthia Mceyeson
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 20 February 2024. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Comfort Zone Care Services Ltd
- Ownership type
- Organisation
- Companies House number
- 10250111 (opens Companies House)
Getting help from Luton Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Luton Borough Council
- Ask for a care needs assessment
- Phone: 01582 547659 or 01582 547660
- Support for carers
- Paying for care: Luton Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Comfort Zone Care Services Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Comfort Zone Care Services Ltd.
- When was Comfort Zone Care Services Ltd last inspected?
- The Care Quality Commission's latest rating for Comfort Zone Care Services Ltd was published on 20 February 2024.
- Who runs Comfort Zone Care Services Ltd?
- Comfort Zone Care Services Ltd is run by Comfort Zone Care Services Ltd.
- What is Comfort Zone Care Services Ltd's CQC rating?
- Inspected, but the CQC did not have enough evidence to give a rating.
Contact
- Phone
- 01582 933363
- Address
- Unit 1, 27 Brunswick Street, Luton, LU2 0HF Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Gatekeepers Care Solutions (Good, 0.4 miles away) and Resource Gate Care (Good, 0.4 miles away).
Nearest home care services:
- – Lassad Care Services Limited Not yet rated, 0.2 miles away
- – Quadrant Care Services Ltd-Luton Not yet rated, 0.2 miles away
- – Secret Angels Integrated Care & Community Support Services Ltd Not yet rated, 0.2 miles away
- – All Hands Care Ltd Not yet rated, 0.4 miles away
- – Luton - City Home Care Not yet rated, 0.4 miles away