The Angels on Call
- Home care
- Dementia care
- Registered since 2016
- Boston, Lincolnshire, East Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
Its last inspection improved it from Inadequate to Requires improvement.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
10 of 76
rated home care services in Lincolnshire are rated Requires improvement, like this one.
The Angels on Call: inspection record
Rated Requires improvement in February 2022, up from Inadequate.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Town and Country Care (Good, 0.8 miles away) and Royal Mencap Society - Lincolnshire Domiciliary Care Agency (Outstanding, 2.3 miles away).
Nearest home care services:
- G Town and Country Care Good, 0.8 miles away
- – Lincolnshire Complex Care Not yet rated, 1.2 miles away
- RI Cera - Lincolnshire Requires improvement, 1.2 miles away
- – Healthy Homecare Services Ltd No overall rating, 1.4 miles away
- – Clarity Homecare Boston Not yet rated, 2 miles away
About the service
From the Care Quality Commission's inspection report published 4 February 2022. Quoted under the Open Government Licence.
The Angels on Call is a care service providing personal care to people in their own homes. At the time of the inspection 16 people were being supported.
What inspectors found
People were not always supported safely when staff administered medicines. For one person, the processes in place for medicine administration were not robust and did not allow staff to effectively check the medicines they were administering. This was addressed by the provider following our inspection.
Read the rest of CQC's summary
There had been improvements in the way the majority of people's medicines were managed since our last inspection.
The risks to people's safety had been assessed and measures were in place to safely support them. There were improved processes to ensure people were protected from possible financial abuse and staff had received safeguarding adults training.
There were enough adequately trained staff to support people and the recruitment processes had improved, so people were supported by suitable people.
People were protected from the risks of infection as the provider had followed national guidance about the management of COVID - 19, ensuring staff were following best infection prevention and control practices.
There had been improved oversight of the service and the provider had over the last six months introduced a more robust quality monitoring process. They had employed an administrator to support them with the quality monitoring processes. These processes need time to embed in the service, to ensure the care people receive remains at a good standard.
Questions to ask the service
- Safe was rated Requires improvement on 4 February 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 4 February 2022. Ask about changes in management and what has changed since the report.
- The last rating is 5 years old. Ask what has changed since then.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 4 February 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Ms Tanya Michelle Gostelow
- Ownership type
- Individual
Getting help from Lincolnshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Lincolnshire County Council
- Ask for a care needs assessment
- Phone: 01522 782155
- Support for carers
- Paying for care: Lincolnshire County Council
Checked on the council's website, November 2026.
Common questions
- Does The Angels on Call provide nursing care?
- The Care Quality Commission's register does not list nursing care for The Angels on Call.
- When was The Angels on Call last inspected?
- The Care Quality Commission's latest rating for The Angels on Call was published on 4 February 2022.
- Who runs The Angels on Call?
- The Angels on Call is run by Ms Tanya Michelle Gostelow.
- What is The Angels on Call's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 4 February 2022.
Contact
- Phone
- 07572 592471
- Address
- 106 Woad Farm Road, Boston, PE21 0EW Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Town and Country Care (Good, 0.8 miles away) and Royal Mencap Society - Lincolnshire Domiciliary Care Agency (Outstanding, 2.3 miles away).
Nearest home care services:
- G Town and Country Care Good, 0.8 miles away
- – Lincolnshire Complex Care Not yet rated, 1.2 miles away
- RI Cera - Lincolnshire Requires improvement, 1.2 miles away
- – Healthy Homecare Services Ltd No overall rating, 1.4 miles away
- – Clarity Homecare Boston Not yet rated, 2 miles away