Town and Country Care

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People and those who were important to them were fully involved in planning the care they needed and determined how they wanted their care provided. People were treated in a caring and thoughtful manner by staff who respected their privacy, dignity and individuality.

Staff had the knowledge, skills and support to provide a good quality of care for people who used the service. There were enough staff employed to ensure people's needs could be met in a consistent and timely way.

Care was planned and delivered to ensure people remained safe. This included minimising the risks of accidents and incidents occurring. Staff knew how prevent and control the spread of infection and support people with medicines in a safe way. They understood how to identify signs of abuse and how to report any concerns of that nature.

The provider had systems in place to ensure people, their relatives and staff were involved in the development of the service and could express their views and opinions. There were also effective systems in place for managing any concerns or complaints they received.

There was an open and inclusive approach to the management of the service. Quality assurance systems were effective in driving improvements in the provision of care.