Secure Healthcare Limited
- Home care
- Dementia care
- Registered since 2016
- Central Wolverhampton, Wolverhampton, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
First rated Requires improvement in 2018, most recently Good in May 2021.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
37 of 52
rated home care services in Wolverhampton are rated Good, like this one.
Secure Healthcare Limited: inspection record
Rated Good in May 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G C & S Care Services Limited Good, 0.1 miles away
- – Ezekiel 37 Care Ltd Not yet rated, 0.1 miles away
- – Ignite Nursing Not yet rated, 0.1 miles away
- RI Medirite Requires improvement, 0.1 miles away
- – Prestige Nursing & Care - Wolverhampton Not yet rated, 0.1 miles away
About the service
From the Care Quality Commission's inspection report published 18 May 2021. Quoted under the Open Government Licence.
Secure Healthcare Limited is a care agency providing personal and complex nursing care to 65 people at the time of the inspection, some of whom where children. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People did not always have regular staff to enable them to build relationships with staff and to ensure staff knew them well. The provider had recruited more staff to make improvements to this area. People and their relatives found communication within the service to be poor. People were not always able to contact staff out of hours where there were concerns and office staff did not always return people's calls.
Read the rest of CQC's summary
People were supported by staff who were trained and recruited safely. People had care plans in place which detailed their needs and gave staff clear guidance to meet them. People were supported to receive their medicines as they were prescribed. People were safeguarded from potential harm and abuse.
Quality assurance tools were in place and were effective at identifying where improvements were required to people's care. People and their relatives were encouraged to give feedback about their care. Staff worked alongside external professionals, where required to support people's care.
Questions to ask the service
- Well-led was rated Requires improvement on 18 May 2021. Ask about changes in management and what has changed since the report.
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Christine Shepherd
- Registered with the CQC since
- What it provides
- Community healthcare service, Doctors treatment service, Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 18 May 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Secure Healthcare Ltd
- Ownership type
- Organisation
- Companies House number
- 09742364 (opens Companies House)
Getting help from City of Wolverhampton Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at City of Wolverhampton Council
- Ask for a care needs assessment
- Phone: 01902 551199, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: City of Wolverhampton Council
Checked on the council's website, November 2026.
Common questions
- Does Secure Healthcare Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Secure Healthcare Limited.
- When was Secure Healthcare Limited last inspected?
- The Care Quality Commission's latest rating for Secure Healthcare Limited was published on 18 May 2021.
- Who runs Secure Healthcare Limited?
- Secure Healthcare Limited is run by Secure Healthcare Ltd.
- What is Secure Healthcare Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 18 May 2021.
Contact
- Phone
- 0121 285 9449
- Address
- 55 Waterloo Road, Wolverhampton, WV1 4QQ Map (opens Google Maps)
Compare nearby
- G C & S Care Services Limited Good, 0.1 miles away
- – Ezekiel 37 Care Ltd Not yet rated, 0.1 miles away
- – Ignite Nursing Not yet rated, 0.1 miles away
- RI Medirite Requires improvement, 0.1 miles away
- – Prestige Nursing & Care - Wolverhampton Not yet rated, 0.1 miles away