Sagecare (Lincoln)

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

The provider monitored care call data which identified continued staffing deployment concerns. There was no action plan in place to address these issues and this directly impacted on people's care.

Medicines were not always managed safely. We found concerns with how medicines information was recorded.

Risks to people were not always managed effectively. Relevant information was not always recorded by staff and lessons were not always learnt following incidents.

Staff recruitment was not always safe, as work history was not always recorded; however, staff did have other up to date safety checks in place.

People told us some staff did not always wear appropriate person protective equipment (PPE). The provider had taken some action to address staff not wearing PPE.

Staff did not always feel engaged by the provider. Some people and relatives felt the service communicated with them effectively, but others did not.

Some staff were not always aware of provider whistleblowing procedures. Safeguarding systems were in place to protect people and staff knew what signs to looks out for to protect people from abuse. People and relatives told us they felt the service was safe.

The service worked closely with other agencies to support people.

People were supported to have maximum choice and control of their lives and staff supported did them in

the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.