Lionheart Domiciliary Care Services Limited - Deptford
Home care, Lewisham
Requires improvement
Rated on
Rating from the Care Quality Commission.
Lionheart Domiciliary Care Services Limited - Deptford: inspection record
Rated Requires improvement in May 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2018. Rated Good in 2018, then Requires improvement in 2022 and May 2026.
The latest rating was published 5 months ago.
How it compares locally
- One of 16 Requires improvement home care services in Lewisham, out of 44 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 22 May 2026 (assessment visit 26 February 2026). Quoted under the Open Government Licence.
Lionheart Domiciliary Care Services Limited - Deptford is a home care service providing personal care to older people, younger adults, people living with dementia, physical disability, sensory impairment, mental health needs and a learning disability and/or autism. At the time of our assessment, 9 people were using the service.
We assessed the service from 2 March 2026 to 31 March 2026.
Read the full summary
We carried out the assessment due to the time elapsed since our last assessment.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
At the time of our assessment, the service was not supporting any autistic people or people with a learning disability, but the provider had regard to 'Right support, right care, right culture'.
At our last assessment the provider was in breach of legal regulation in relation to safe care and treatment, good governance and fit and proper persons employed, and the service was rated requires improvement.
At this assessment the provider remains in breach of legal regulation in relation to safe care and treatment and good governance and the rating has remained requires improvement.
The provider had improved their recruitment process and is no longer in breach of legal regulation in relation to fit and proper persons employed.
Not all people had always received safe care and support. We identified issues with the moving and handling of people, medicines management and quality assurance. These issues had put some people at risk of potential harm. However, we found no evidence anyone had been harmed.
People were protected from abuse and infections.
The provider involved people and their relatives in the planning and delivery of their care and people were supported to be as independent as possible. People received their care from trained staff who were caring and kind and respected people's dignity. The provider and staff obtained people's consent before making decisions and carrying out tasks and people had choice and control over their care and support.
People, their relatives and staff were able to raise concerns and share feedback, felt comfortable to do so and were confident they would be listened to and appropriate action would be taken.
Leaders and staff were inclusive and open and honest, and the service had a supportive culture that promoted diversity and equality.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment, we rated this key question requires improvement. At this assessment, the rating has remained requires improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to safe care and treatment, which was related to moving and handling people and management of medicines administration.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment, we rated this key question good. At this assessment, the rating has remained good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment, we rated this key question good. At this assessment, the rating has remained good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment, we rated this key question good. At this assessment, the rating has remained good.
This meant people’s needs were met through good organisation and delivery.
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Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment, we rated this key question requires improvement. At this assessment, the rating has remained requires improvement.
This meant management and leadership was inconsistent. Leaders did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to good governance, which was related to record keeping and quality assurance.
Questions to ask the service
- Safe was rated Requires improvement on 22 May 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 22 May 2026. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Contact and registration details
| Address | Unit 7A, Evelyn Court, Deptford Park Business Centre, Grinstead Road, London, SE8 5AD |
|---|---|
| Neighbourhood | New Cross, Lewisham |
| Phone | 020 3092 4440 |
| Website | www.lionheartdomiciliary.co.uk |
| Registered manager | William Onyekwere |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 3 inspection reports, latest 28 June 2022 (opens the Care Quality Commission website) Latest assessment published 22 May 2026; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Lionheart Domiciliary Care Services Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 07133454 (opens Companies House) |
Nearest alternatives
- – Kope-Medics Ltd Home care, less than 0.1 miles awayNo overall rating
- – Olive Healthcare Services Ltd – London Home care, less than 0.1 miles awayNot yet rated
- – The Three Cord Care Ltd Home care, 0.4 miles awayNot yet rated
- G Advantage Healthcare - London and South East Home care, 0.4 miles awayGood
- G London Care (South London) Home care, 0.4 miles awayGood
Getting help from London Borough of Lewisham
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Lewisham
- Ask for a care needs assessment
- Phone: 020 8314 7777. Out-of-hours emergencies: 020 8314 6000
- Support for carers
- Paying for care: London Borough of Lewisham
Checked on the council's website, November 2026.
Common questions
- Does Lionheart Domiciliary Care Services Limited - Deptford provide nursing care?
- The Care Quality Commission's register does not list nursing care for Lionheart Domiciliary Care Services Limited - Deptford.
- When was Lionheart Domiciliary Care Services Limited - Deptford last inspected?
- The Care Quality Commission's latest rating for Lionheart Domiciliary Care Services Limited - Deptford was published on 22 May 2026.
- Who runs Lionheart Domiciliary Care Services Limited - Deptford?
- Lionheart Domiciliary Care Services Limited - Deptford is run by Lionheart Domiciliary Care Services Limited.
- What is Lionheart Domiciliary Care Services Limited - Deptford's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 22 May 2026.