Absolute Home Care Kent Limited

People's safety was promoted and staff followed detailed guidance to keep people safe and reduce potential risks. Staff worked alongside other health care professionals to keep people safe in their own homes. Appropriate referrals were made when people required additional resources such as equipment to keep them safe.

Staff support was based on people's needs. People were provided with consistency and continuity of care by the same staff they knew well. Staff had been recruited safely with checks made to ensure staff were suitable to work with people.

Medicines were managed safely and administered by trained staff. Medicine audits highlighted any errors; appropriate action was then taken to reduce a reoccurrence.

People's needs were comprehensively assessed with them, their relative and a member of the management team, prior to receiving support from the agency. Care plans contained information about people's specific health support which were followed by staff. People were supported to maintain their nutrition and hydration when needed.

People's care plans were detailed and personalised, promoting people's independence and increasing their well-being. People and their relatives were given additional information about additional external health care agencies and referrals were made for additional support when required.

People were supported by staff that were kind, caring and respectful. Staff understood the importance of promoting people's privacy and dignity when supporting people. Staff knew people well and had developed strong working relationships with people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff had been trained to meet people's needs and received regular support and supervision. Staff were encouraged to undertake additional courses to widen their knowledge and skills. There were open channels of communication were staff could freely discuss any concerns or make suggestions about the agency.

People were given the opportunity to give feedback and make changes about the service they received. Systems were in place to monitor and improve the quality of the service. The management team were committed to the continuous development and improvement of the service people received.