Helping Hands Maidstone

People felt safe receiving support from staff they knew well. People's needs were assessed prior to receiving care and, this information was transferred into their care plan. Staff understood the importance of meeting people's needs, wishes and preferences. People were involved in the development and review of their care plan.

People were supported to manage their medicines safely with support from trained and competent staff. Potential risks posed to people and staff had been monitored and minimised. Internal and external risks within people's properties had been assessed. Action was taken to reduce the reoccurrence of accidents.

Staff followed guidance from healthcare professionals to ensure people remained as healthy as possible. Staff were knowledgeable about people's specific health needs. People, if required, were supported to maintain their nutrition and hydration.

People's likes, dislikes and personal histories were recorded within their care plan. People's privacy and dignity was protected whilst encouraging people to be as independent as possible.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff felt supported in their role by the management team and were given the training, support and guidance they required, to fulfil their role. Staff had been recruited safely with checks in place reduce the risk of unsafe staff working with people.

People's feedback, concerns and complaints were listened to and acted on. There were a range of checks and audits in place to promote a high-quality service and continuously improve.