Regional Care Peterborough

​The provider was previously in breach of the legal regulation in relation to governance and safe care. Improvements were not found at this assessment, and the provider remained in breach of these regulations. ​ Not all people had always received safe care and support. We identified issues with medicines management, risk assessment and quality assurance. These issues had put some people at risk of potential harm. However, we found no evidence anyone had been harmed.

Incidents were not always recorded which meant lessons were not always learned.

People’s care records reviewed either did not fully assess or clearly plan for how to mitigate risks. There were multiple areas where key risk assessments or detailed guidance in people’s care plans were missing or incomplete, including for skin integrity risks and risks associated with people’s health conditions.

The provider had not always taken sufficient timely action to drive improvement in all areas of the service. Governance arrangements remained inconsistent and had not been fully effective in identifying or addressing ongoing risks. As a result of our findings the registered manager updated the governance systems. There had not been time for the new system to be embedded during this assessment.

Leaders were mainly receptive to feedback and demonstrated a willingness to learn and improve. Action was taken promptly during the assessment to begin to address the issues found.

The provider was previously in breach of the legal regulation in relation to people being treated with dignity and responding to complaints. Improvements were found at this assessment, and the provider was no longer in breach of these regulations.

The provider treated people with kindness, empathy and compassion. People were treated with dignity and respect. Staff responded to people’s immediate needs and acted to minimise discomfort. The provider cared about the wellbeing of their staff, which staff reiterated.

Feedback from people and relatives about the service were mainly positive. People told us they felt safe, and staff knew how to safeguard people. There were systems and processes in place to support staff to work in partnership with other relevant professionals to meet people’s needs. Staff knew people well and spoke confidently about their roles and responsibilities.

People were protected from infections.

In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.