Spring Consult UK Ltd

Spring Consult is a domiciliary care agency. It provides nursing and personal care to children and adults living in their own homes. This service specialises in supporting children and adults with complex healthcare needs. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection they were providing care to 31 people who lived at home.

People and their relatives felt staff were caring and that support provided was safe. Staff knew people well and had training to understand their individual nursing and care needs. Care plans and risk assessments provided detailed information in relation to a range of people's conditions including, complex health care, nutrition and mobility needs. Medicines were managed as prescribed and in line with national guidance. Staff effectively followed infection control and prevention guidance, including those associated with COVID- 19, to prevent people from catching and spreading infections. Individual to people fire safety guidance was not in place but the registered manager assured us that this will be actioned as necessary.

There was a good leadership at the service with shared responsibilities to ensure effective care provision. Quality assurance processes were in place and followed effectively making sure people's care was monitored regularly. Staff received on-going support to carry out their roles and responsibilities as necessary. The staff team worked closely with the health and social care professionals making sure people received the care that they needed.