Rated Care Homes

South East London

Home care, Lambeth

G

Good

Rated on

Rating from the Care Quality Commission.

South East London: inspection record

Home care, Lambeth

Rated Good in February 2026.

South East London: inspection record: inspection ratings by year, 2015 to 2026
201520162017201820192020202120222023202420252026
Overall
Safe
Effective
Caring
Responsive
Well-led

Ratings published by the Care Quality Commission.

Rated Good in February 2026.

The latest rating was published 8 months ago.

How it compares locally

  • One of 33 Good home care services in Lambeth, out of 34 with a rating.

What inspectors found

From the Care Quality Commission's assessment published 20 February 2026 (assessment visit 16 July 2025). Quoted under the Open Government Licence.

Date of assessmenr: 27 July to 20 October 2025. The service is a care at home service providing support to a range of people. It specialises in working with people living with acquired brain injury. At the time of our inspection, the service supported 5 people requiring personal care. All received 24 hour or live-in care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People were protected and kept safe. Managers investigated incidents and concerns and took appropriate action to address them. Staff understood and managed risks to people. There were enough staff with the right skills, qualifications, and experience. Staff received the training and support they required to deliver high-quality care.

Read the full summary

People were involved in assessments of their needs. Their care plans were regularly reviewed and updated where there were any changes in needs or preferences. People knew what was in their care plans. They were aware they could request changes to these at any time. Staff worked with other professionals involved in people’s care to achieve the best possible outcomes.

People were treated with kindness and compassion. Staff respected people’s choices, values and cultures and protected their privacy and dignity. They supported people to maintain valued relationships and participate in community activities. Staff provided flexible support to people in accordance with their wishes. The provider promoted and supported the wellbeing of staff.

People were involved in planning and making decisions about their care. The service provided information they could understand. People were asked for feedback about their care and support. They knew how to complain if they were dissatisfied. People received fair and equal care and treatment. The service worked to reduce health and care inequalities through staff training, information, and feedback.

Managers and staff had a shared vision and culture which focused on ensuring people were at the heart of what they do. Managers were approachable, knowledgeable and supportive. Staff felt able to give feedback and believed they were treated equally and fairly. Staff understood their roles and responsibilities. Managers worked in partnership with other professionals to ensure the best possible outcomes for people. There was a culture of continuous improvement and learning.

  1. Safe

    Good

    Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.

    This is the first inspection of this service. This key question has been rated good. This meant people were safe and protected from avoidable harm.

  2. Effective

    Good

    Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

    This is the first inspection of this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

  3. Caring

    Good

    Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

    This is the first inspection of this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

  4. Responsive

    Good

    Responsive – this means we looked for evidence that the provider met people’s needs.

    This is the first inspection of this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

  5. Well-led

    Good

    Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

    This is the first inspection of this service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

Questions to ask the service

  • Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
  • Ask how visit times are agreed and who covers when your usual carer is away.

Contact and registration details

Details for South East London
Address1 Othello Close, London, SE11 4RE
NeighbourhoodKennington, Lambeth
Phone020 8208 2149
Websitewww.handlingcare.co.uk
Registered managerMaria Barbosa
Registered with the CQC since
What it provides
  • Domiciliary care service
Who it supports
  • Dementia
  • Older People
  • Physical Disability
  • Younger Adults

Inspection report

Read the full inspection report (opens the Care Quality Commission website)

The rating is the Care Quality Commission's. We show it as published and do not change it.

Who runs it

Provider details for South East London
ProviderHandling Care Limited
Ownership typeOrganisation
Companies House number10381553 (opens Companies House)

Nearest alternatives

  1. –
    Primas Home Care Limited Home care, 0.4 miles away
    Not yet rated
  2. G
    Spring Consult UK Ltd Home care, 0.5 miles away
    Good
  3. –
    Cairos Services Ltd Home care, 0.6 miles away
    Not yet rated
  4. RI
    Southwark African Family Support Services (SAFSS) - 54 Camberwell Road Home care, 0.6 miles away
    Requires improvement
  5. –
    Nation Wide Recruitment Consultants Ltd Home care, 0.6 miles away
    Not yet rated

See all home care in Lambeth

Getting help from London Borough of Lambeth

The council can assess what care someone needs and tell them what help with the cost they may get.

Checked on the council's website, November 2026.

Common questions

Does South East London provide nursing care?
The Care Quality Commission's register does not list nursing care for South East London.
When was South East London last inspected?
The Care Quality Commission's latest rating for South East London was published on 20 February 2026.
Who runs South East London?
South East London is run by Handling Care Limited.
What is South East London's CQC rating?
Its overall rating from the Care Quality Commission is Good, published on 20 February 2026.