MNA Home Care Services LTD

MNA Home Care Services Limited is a domiciliary care and support agency for people living in their own homes. The majority of people receiving support had their care funded by local authorities. At the time of the inspection the service provided support for approximately 296 people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The provider had systems and processes to help keep people safe including risk assessments and risk management plans. Medicines were managed safely. The provider had systems to manage infection prevention and control including the effective use of personal protective equipment. COVID-19 testing and information around vaccinations were in place to help protect staff and people against the spread of the virus.

There were systems in place for managing incidents, accidents and safeguarding concerns to help improve the service. There were also effective systems, such as audits and spot checks, for monitoring and improving the quality of the service.