Care At Home Services Limited

Care at Home Service is a domiciliary care agency providing a range of services including personal care for older people in their own homes. At the time of our inspection the provider was supporting 6 people who were receiving personal care. All the people had their care funded and organised by the local authority.

The provider had a robust process for the recruitment of new staff. People told us they felt safe when they received care in their own home from staff. The provider ensured medicines were managed safely and administered as prescribed. There were processes in place for the investigation of safeguarding concerns and incidents and accidents which enabled lessons to be learned to reduce the risk of reoccurrence.

People felt the staff supported them in a kind and caring manner and respected their privacy and dignity. The provider ensured complaints were investigated and responded to in a timely manner. The provider recorded Information related to the discussion with people about their end of life care wishes. People's communication support needs were identified in their care plan and were met.