Enabling Care for You Limited Head Office

Risks were not always assessed, monitored or managed safely. Important information was missing from people's care plans. The registered manager took immediate action to update care plans accordingly. Although medicine audits were completed, they did not maintain good oversight to identify errors so patterns and trends could be identified. Important information about when and how medicine required as and when (PRN) should be administered was missing from people's care plans. We received mixed feedback from people and staff about the timing of care calls. Calls to people were planned in a way that did not account for travel time and overlapped. We found no evidence people had been harmed due to calls running late or being cut short. Staff had been recruited safely. People told us they felt safe and were able to report any concerns which they felt confident would be listened to. There were effective infection, prevention and control measures to keep people and staff safe.