Head Office
- Home care
- Dementia care
- Registered since 2019
- Kent, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
165 of 212
rated home care services in Kent are rated Good, like this one.
Head Office: inspection record
Rated Good in January 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Consultus Care And Nursing Ltd Good, 1.3 miles away
- O All About Home Care (Kent) Outstanding, 1.8 miles away
- – Blossom Home Care Tunbridge Wells Not yet rated, 1.8 miles away
- – Alina Homecare - Tonbridge & Tunbridge Wells Not yet rated, 2 miles away
- G Allerton C&S SE Good, 2 miles away
About the service
From the Care Quality Commission's inspection report published 5 January 2022. Quoted under the Open Government Licence.
Head Office is a domiciliary care service providing personal care for people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks such as personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection the service was supporting two people.
What inspectors found
People spoke highly of the care and support they received. People were at the centre of their care, ensuring their wishes were recorded and respected. People were supported by the same staff providing consistency and continuity of care to people. Staff knew people well and spent time with people and their loved ones promoting their well-being. Feedback was sought from people and their loved ones and acted on.
Read the rest of CQC's summary
People's needs were assessed with them and their loved ones prior to receiving any care or support. Care records promoted people's independence and were responsive to people's wishes and needs. Care records were kept under constant review and changes were made as required.
People felt safe with staff that knew them well and knew how to meet their needs. Staff received training and knew the action to take if they suspected abuse. Staff followed guidance to reduce risks posed to people.
At the time of our inspection people were not supported to manage their medicines; however, staff had been trained and systems were in place for the safe administration and auditing of people's medicines.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The management team were committed to providing a high-quality service to people with a strive to continuous improvement. Staff had been trained to meet people's needs and processes were in place to induct and new members of staff. Systems were in place to monitor the quality of the service people received.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Joshua McLaverty
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 5 January 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Acclaimed Care
- Ownership type
- Organisation
- Companies House number
- 11503093 (opens Companies House)
Getting help from Kent County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Kent County Council
- Ask for a care needs assessment
- Phone: 03000 41 61 61, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Kent County Council
Checked on the council's website, November 2026.
Common questions
- Does Head Office provide nursing care?
- The Care Quality Commission's register does not list nursing care for Head Office.
- When was Head Office last inspected?
- The Care Quality Commission's latest rating for Head Office was published on 5 January 2022.
- Who runs Head Office?
- Head Office is run by Acclaimed Care.
- What is Head Office's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 5 January 2022.
Contact
- Phone
- 07725 179645
- Address
- 16 Quincewood Gardens, Tonbridge, TN10 3LR Map (opens Google Maps)
Compare nearby
- G Consultus Care And Nursing Ltd Good, 1.3 miles away
- O All About Home Care (Kent) Outstanding, 1.8 miles away
- – Blossom Home Care Tunbridge Wells Not yet rated, 1.8 miles away
- – Alina Homecare - Tonbridge & Tunbridge Wells Not yet rated, 2 miles away
- G Allerton C&S SE Good, 2 miles away