Allerton C&S SE

Staff were observed as being patient with people and treating them with dignity and respect. In conversations with people staff did not speak for them. They supported people to make their views known.

People were engaged in the running and operation of their home and service and the environment looked personal and homely.

People had detailed care plans that were personal to them. Peoples likes and dislikes were highlighted with a personal life history. Risks were identified with detailed action for staff to keep them safe. Staff demonstrated knowledge of how to keep people safe and recognised the different signs of abuse.

Staff protected people's privacy and dignity and encouraged people to maintain their independence by enabling them to do as much as possible for themselves.

Staff training was up to date and relevant to the needs of people they supported.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. Right support means the model of care and setting maximises people's choice, control and independence, right care means that care is person-centred and promotes people's dignity, privacy and

human rights and right culture means that the ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. The service was empowering people to maximise independence. People's houses were treated as their home with staff not having keys and had to be given access by people who lived there. Staff were minimising prescriptive care and support. People were at the centre of all decisions and involved in their care and support.