Nema Home Care Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.

Right Care: Staff promoted equality and diversity in their support for people. They understood people's cultural needs and provided culturally appropriate care. People's needs were assessed prior to using the service and care was focused on the person. Staff received an induction and ongoing training to equip them for their role. People's care, treatment and support plans reflected their range of needs, and this promoted their wellbeing. People's communication needs were assessed and understood by staff.

People were involved in the planning of their care and support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Culture: People received good quality care, support and treatment because trained staff could meet their needs and wishes. Staff evaluated the quality of support provided to people, involving the person, their families, and other professionals as appropriate. Staff worked with health and social care professionals to support people's health and social care needs.

The registered manager had developed a quality assurance system encompassing all aspects of the service delivery. Staff told us they felt supported by the registered manager.