Home Support Services
- Home care
- Dementia care
- Registered since 2016
- Osmaston, Derby, East Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2017.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
60 of 67
rated home care services in Derby are rated Good, like this one.
Home Support Services: inspection record
Rated Good in December 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
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- RI Pathway to Care Requires improvement, 0.3 miles away
- G Dalchi Healthcare Limited Good, 0.3 miles away
- – Derby No overall rating, 0.3 miles away
About the service
From the Care Quality Commission's inspection report published 20 December 2019. Quoted under the Open Government Licence.
Home Support Services is a domiciliary care agency providing personal care to older people and younger adults in their own homes across Derby and surrounding areas. This included people with physical disabilities and mental health. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of this inspection 89 people using the service received personal care.
What inspectors found
Care records were not always clear regarding how people were being supported. Systems were in place to manage risk. However, where risks were identified individual risk assessments were not always in place. There were processes in place for people to raise complaints and express their views and opinions about the service provided. However, the complaints records did not show if these had been resolved to the person's satisfaction.
Read the rest of CQC's summary
People told us they felt safe with the care and support they received from staff. Staffing levels were determined by people's needs. However, two staff members felt at the weekend staffing levels were stretched as staff worked alternate weekends.
People were happy with the staff who supported them and felt safe when staff visited. Staff understood their responsibility in protecting people from the risk of harm. Safeguarding referrals were made appropriately.
Recruitment practices ensured relevant checks had been completed before staff commenced employment at the service. Staff told us they had received training and an induction that had helped them to understand and support people.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and relatives felt staff were respectful and caring. Relatives stated staff communicated well with their family members, which helped develop positive relationships.
The provider had systems to monitor the quality of the service provided to drive improvement.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Stefana Swain
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 20 December 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Smallwood Consultancy Limited
- Ownership type
- Organisation
- Companies House number
- 03896571 (opens Companies House)
Getting help from Derby City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Derby City Council
- Ask for a care needs assessment
- Phone: 01332 640777, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Derby City Council
Checked on the council's website, November 2026.
Common questions
- Does Home Support Services provide nursing care?
- The Care Quality Commission's register does not list nursing care for Home Support Services.
- When was Home Support Services last inspected?
- The Care Quality Commission's latest rating for Home Support Services was published on 20 December 2019.
- Who runs Home Support Services?
- Home Support Services is run by Smallwood Consultancy Limited.
- What is Home Support Services's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 20 December 2019.
Contact
- Phone
- 01332 723250
- Address
- 1 Ascot Drive, Derby, DE24 8GW Map (opens Google Maps)
Compare nearby
- – S& K Care24 Not yet rated, 0.1 miles away
- – Verobelle Healthcare Services Not yet rated, 0.2 miles away
- RI Pathway to Care Requires improvement, 0.3 miles away
- G Dalchi Healthcare Limited Good, 0.3 miles away
- – Derby No overall rating, 0.3 miles away