Dependability Limited
Home care, Ealing
Good
Rated on
Rating from the Care Quality Commission.
Dependability Limited: inspection record
Rated Good in February 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2018. Rated Requires improvement in 2018 and 2019, then Good in 2020 and February 2025.
The latest rating was published 20 months ago.
How it compares locally
- One of 59 Good home care services in Ealing, out of 64 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 17 February 2025 (assessment visit 11 June 2024). Quoted under the Open Government Licence.
Dependability is a domiciliary care agency registered to provide personal care to people in their own homes. The service provides support to people of all ages and different abilities. At the time of assessment, the service provided care to 34 people who received personal care.
Assessment activity started on 19 June and ended on 12 July 2024. The inspection was prompted in part due to concerns regarding staff training and the management of the service, we also assessed whether the service improved in the key question of well-led. We did not assess all quality statements at this inspection. We looked at 3 key questions: Safe, Effective and Well-led. For those areas we did not assess, we used the ratings awarded at the last inspection to calculate the overall rating. The last rating for this service was good (published 7 April 2020). At this assessment we found that the service had remained a rating of good.
Read the full summary
Systems were in place to help protect people from the risk of harm. Staff were recruited safely and trained appropriately to ensure they were competent for their role. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. People’s care and support plans reflected their range of needs. Staff told us they felt supported by their colleagues and managers. Systems were in place to monitor aspects of the service and quality of care provided continuously.
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Safe
Good
Systems were in place to help safeguard people from abuse and avoidable harm. Risks associated with people's care were assessed and managed to help support people to remain as safe as possible. There were sufficient numbers of staff to meet people’s needs and cover their agreed hours of support. Recruitment processes helped to ensure that care staff were assessed as safe to work with vulnerable people were employed.
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Effective
Good
People were supported by staff who knew their personal and individual needs well. People received individualised support that matched their personal preferences. People were supported to have maximum choice and control of their lives and staff assisted them in the least restrictive way possible and in their best interests; the policies and systems in the service upheld this practice.
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Well-led
Good
Well-led this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last inspection we rated this key question requires improvement. At this inspection the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Canal Side House, 72 Devon Close, Perivale, Greenford, UB6 7DR |
|---|---|
| Neighbourhood | Perivale, Ealing |
| Phone | 020 8998 3707 |
| Website | www.dependability-care.org |
| Registered manager | Shirley Rawling |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 3 inspection reports, latest 7 April 2020 (opens the Care Quality Commission website) Latest assessment published 17 February 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Dependability Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 03920488 (opens Companies House) |
Nearest alternatives
- G Care At Home Services Limited Home care, 0.5 miles awayGood
- G Care Spectrum Home care, 0.5 miles awayGood
- – Carers on Call Ltd Home care, 0.5 miles awayNot yet rated
- – City Care Agency Ltd Home care, 0.5 miles awayNot yet rated
- G Frontline Homecare Services Ltd Home care, 0.5 miles awayGood
Getting help from London Borough of Ealing
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Ealing
- Ask for a care needs assessment
- Phone: 020 8825 8000
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Ealing
Checked on the council's website, November 2026.
Common questions
- Does Dependability Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Dependability Limited.
- When was Dependability Limited last inspected?
- The Care Quality Commission's latest rating for Dependability Limited was published on 17 February 2025.
- Who runs Dependability Limited?
- Dependability Limited is run by Dependability Limited.
- What is Dependability Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 17 February 2025.