Home Instead - Bromley, Chislehurst & Orpington
Home care, Bromley
Outstanding
Rated on
Rating from the Care Quality Commission.
Home Instead - Bromley, Chislehurst & Orpington: inspection record
Rated Outstanding in October 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2018. Rated Outstanding in 2018 and October 2026.
It has been rated Outstanding at every inspection since 2018. The latest rating was published this month.
How it compares locally
- One of 2 Outstanding home care services in Bromley, out of 50 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 14 October 2026 (assessment visit 4 March 2026). Quoted under the Open Government Licence.
Home Instead Bromley, Chislehurst and Orpington is a care at home service that provides personal care to people in their own homes. At the time of our assessment, the provider supported 80 people, including younger and older adults and people living with dementia. Most people using the service were older adults.
Date of assessment: 1 and 2 April 2026. We carried out this inspection because of the time elapsed since the last inspection. We conducted a comprehensive assessment that covered all quality statements across the five key questions. The last rating for the service was outstanding (published 19 April 2018). Following this inspection, the rating remains outstanding.
Read the full summary
The provider delivered consistently outstanding, person-centred care that achieved exceptional outcomes for people. A consistent team of care staff supported people and knew them well, including how each person preferred to receive support and what they needed to manage risks to their safety. Staff worked proactively with health and social care professionals to coordinate hospital discharges, rehabilitation and ongoing support, enabling people to recover safely, maximise independence and improve their quality of life for example the provider partnered with a local nursing home that delivered rehabilitation and with a community physiotherapy team. This teamwork ensured people received a holistic package of care that led to life-enhancing outcomes.
Managers and staff understood people exceptionally well, tailored care to individual strengths, preferences and aspirations, and supported people to achieve outcomes that others had considered unachievable. Staff delivered compassionate, personalised care that promoted dignity, choice and independence. They adapted communication to meet individual needs, encouraged meaningful activities and developed trusting relationships that enhanced people’s wellbeing and reduced social isolation. Staff identified and managed risks effectively through robust care planning, regular reviews and proactive monitoring while enabling people to take positive risks safely.
Leaders created a positive, inclusive culture that placed people at the centre of care. They maintained effective governance, monitored quality continuously and acted promptly on learning to sustain high standards. Consistent staffing, specialist training and a strong commitment to staff wellbeing supported the delivery of safe, responsive and consistently outstanding care. The registered manager prioritised the wellbeing of both people and staff through a values-led approach that promoted continuity, reduced stress and supported positive working conditions. Practical measures such as consistent carers, minimal travel time and staff benefits contributed to reliable, high-quality care and a motivated, stable workforce.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment, we rated this key question good. At this assessment, the rating has remained good.
This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment, we rated this key question good. At this assessment, the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Outstanding
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment, we rated this key question outstanding. At this assessment, the rating has remained outstanding.This meant people were truly respected and valued as individuals; and empowered as partners in their care in an exceptional service.
-
Responsive
Outstanding
Responsive – this means we looked for evidence that the provider people’s needs. At our last assessment, we rated this key question good, at this assessment, the rating has changed to outstanding. This meant services were tailored to meet the needs of individuals and delivered to ensure flexibility, choice and continuity of care.
-
Well-led
Outstanding
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment, we rated this key question outstanding. At this assessment, the rating has remained outstanding.This meant service leadership was exceptional and distinctive. Leaders and the culture they created drove and improved high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 76 Croydon Road, Coney Hall Village, West Wickham, BR4 9HY |
|---|---|
| Phone | 020 8658 2535 |
| Website | www.homeinstead.co.uk/bromley |
| Registered manager | Sarah Larden |
| Registered with the CQC since | |
| What it provides |
|
| Who it supports |
|
| Inspection reports | 1 inspection report, latest 3 March 2018 (opens the Care Quality Commission website) Latest assessment published 14 October 2026; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Happy at Home (Bromley) LimitedBrand: Home Instead |
|---|---|
| Ownership type | Organisation |
| Companies House number | 08367740 (opens Companies House) |
Nearest alternatives
- – Voug Care Home care, 0.5 miles awayNot yet rated
- RI Care Outlook (West Wickham) Home care, 1.1 miles awayRequires improvement
- – Parisse Care Consulting Limited - Croydon Home care, 1.5 miles awayNot yet rated
- – Always Caring Bromley Limited Home care, 1.5 miles awayNo overall rating
- – Walfinch Bromley and Sevenoaks Home care, 1.6 miles awayNot yet rated
Getting help from London Borough of Bromley
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Bromley
- Ask for a care needs assessment
- Phone: 020 8461 7777. Email adultsocialcare@bromley.gov.uk
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Home Instead - Bromley, Chislehurst & Orpington provide nursing care?
- The Care Quality Commission's register does not list nursing care for Home Instead - Bromley, Chislehurst & Orpington.
- When was Home Instead - Bromley, Chislehurst & Orpington last inspected?
- The Care Quality Commission's latest rating for Home Instead - Bromley, Chislehurst & Orpington was published on 14 October 2026.
- Who runs Home Instead - Bromley, Chislehurst & Orpington?
- Home Instead - Bromley, Chislehurst & Orpington is run by Happy at Home (Bromley) Limited.
- What is Home Instead - Bromley, Chislehurst & Orpington's CQC rating?
- Its overall rating from the Care Quality Commission is Outstanding, published on 14 October 2026.