Cornerstone Care Services Professionals Ltd
Home care, Havering
Good
Rated on
Rating from the Care Quality Commission.
Cornerstone Care Services Professionals Ltd: inspection record
Rated Good in December 2022, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 5 times since 2017. Rated Requires improvement in 2017 and 2018, then Inadequate in 2019, then Requires improvement in 2020, then Good in December 2022.
Its last inspection improved it from Requires improvement to Good. The latest rating was published about 4 years ago.
How it compares locally
- One of 59 Good home care services in Havering, out of 66 with a rating.
About the service
From the Care Quality Commission's inspection report published 2 December 2022. Quoted under the Open Government Licence.
Cornerstone Care Services Professionals Ltd is a domiciliary care agency and is based in the London Borough of Havering. The service provides personal care to people in their own homes. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
Read the full summary
The service was supporting 14 people with personal care at the time of the inspection.
What inspectors found
Systems and processes were in place to support people's safety. People's needs, including their safety were assessed and monitored. People using the service were being supported by consistent staff who had been safely recruited and knew them well. Feedback was positive from the person and their family regarding the support they received.
The registered manager undertook assessments before agreeing to support people to ensure that their individual needs and preferences could be met. People's support plans were developed in partnership with them and/or their family. Staff received an induction and were trained in areas that were relevant to people they were supporting.
Read the full summary
Medicines were managed safely. Staff were provided with personal protective equipment (PPE) to protect people from the risk of cross infection.
There had been no incidents or accidents, but there were systems in place to ensure lessons were learned when things went wrong.
Care plans were person centred and staff knew what people liked. People's communication needs were met. There had been no complaints, but people were provided information on how to complain, if they wanted to.
Systems to monitor the quality and safety of the service were in place. Staff reported having a positive relationship with the provider and felt communication was effective.
People and staff were pleased with how the service was managed. The provider was open to change and improvement and promoted what was best for people. The registered manager knew about their duty of care and regulatory requirements. People were able to engage with the service and provide feedback about
the care. Staff could provide input into the service through meetings and supervision.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Imperial Offices, 2-4 Eastern Road, Romford, RM1 3PJ |
|---|---|
| Neighbourhood | Romford, Havering |
| Phone | 01708 511821 |
| Website | www.cornerstonecareservices.co.uk |
| Registered manager | Seyaka Sohna |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 5 inspection reports, latest 2 December 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Cornerstone Care Services Professionals Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 08029220 (opens Companies House) |
Nearest alternatives
- – Evercaringhands - Main Office Home care, less than 0.1 miles awayNot yet rated
- – Serenity Care Circle Limited Home care, less than 0.1 miles awayNot yet rated
- G AKAIN Safe Care Ltd. Home care, less than 0.1 miles awayGood
- – Call2Care Solutions LTD Home care, less than 0.1 miles awayNot yet rated
- – Cherished Care Home care, less than 0.1 miles awayNot yet rated
Getting help from London Borough of Havering
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Havering
- Ask for a care needs assessment
- Phone: 01708 432000, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 01708 433999
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Havering
Checked on the council's website, November 2026.
Common questions
- Does Cornerstone Care Services Professionals Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Cornerstone Care Services Professionals Ltd.
- When was Cornerstone Care Services Professionals Ltd last inspected?
- The Care Quality Commission's latest rating for Cornerstone Care Services Professionals Ltd was published on 2 December 2022.
- Who runs Cornerstone Care Services Professionals Ltd?
- Cornerstone Care Services Professionals Ltd is run by Cornerstone Care Services Professionals Ltd.
- What is Cornerstone Care Services Professionals Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 2 December 2022.