Heronsmere Home Care

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The registered manager did not always have effective quality assurance systems in place to monitor the service. The registered manager was aware of the need to improve record keeping and acknowledge this was because they spent a large amount of time in the field providing care and support.

Medicines were managed safely. Overall risk assessments provided information to care for people however for 1 person there needed to be more robust information provided to staff to help mitigate risks when providing care. The registered manager took prompt action to address the concerns. There were effective procedures in place to manage infection control. Staff understood how to safeguard people from the risk of harm.

The registered manager did not always have effective quality assurance systems in place to monitor the service. The registered manager was aware of the need to improve record keeping and acknowledge this was because they spent a large amount of time in the field providing care and support.

There were enough staff deployed to provide care and support. The registered manager was not always recording staff supervisions. We made a recommendation to the registered manager to review their practice. People were overwhelmingly happy with the care they receive. There was a positive culture amongst the care staff, they told us they felt supported in their roles and thoroughly enjoyed working for the service.