Audley Care Ltd - Audley Care Chalfont Dene

People's experience of using this service: People and their relatives gave us positive feedback about their experience. Comments included "As far as I'm concerned I'm well looked after. They are caring, thoughtful and respectful, they are like a friend to me," "They are extremely caring, reliable and always on time I couldn't wish for better. They can't do enough for me," "I have to say I think their care is exceptional, awesome," "Yes, the carers are very kind to mum. Very polite and pleasant." and "They're very willing to help."

People told us they had developed good working relationships with staff. Staff demonstrated a commitment to deliver a high-quality service. People were treated with dignity and respect.

People were supported by staff who had been recruited safely. Staff received initial training and on-going support to ensure they held the right skills and attributes to work with people.

People received a personalised service; each person had a care plan which was reviewed regularly to ensure it was accurate and up to date.

People were safeguarded from abuse. Staff were knowledgeable about how to recognise signs of abuse and had confidence to report any concerns.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The service worked in partnership with other agencies such as healthcare professionals and the local authority. The registered manager kept their own learning up to date and attended local forums to share good practices.

The registered manager and provider had systems in place to monitor the quality of the service.