Audley Care Ltd - Audley Care Mote House

The provider's vision of high quality, person-centred care that was inclusive and took account of people's rights and wishes was carried through into staff practice. We received wholly positive feedback about the willingness and motivation of staff to support people with their choices and meet their expectations. As a result, people and relatives felt they were treated with the utmost dignity and respect.

Risks to people were safely managed; including those associated with medicines and infection. Staff knew how to raise any safeguarding concerns and people felt safe and secure with them. There were enough staff to meet people's needs and spend meaningful time with them and recruitment systems were designed to ensure only suitable staff were employed to work with people.

Staff were well-trained and qualified to carry out their roles. People were confident in staff knowledge and understanding of their needs and preferences. Staff were vigilant of changes in people's health and escalated concerns appropriately to other professionals promptly when necessary.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Care planning was detailed and considered people's personalities as well as their needs and conditions. People were involved in their care decisions and regular checks were made to make sure they were happy with

everything. People knew how to complain if needs be, and the service had received many compliments from people and their relatives.

The registered manager and provider had created a culture where staff were regularly acknowledged and praised. Staff said they worked hard because they wanted to do their best for people first and foremost but were also pleased to be recognised for their efforts. Checks and audits were regularly carried out to make sure the service continued to provide a high-quality service. People's views were sought in various ways and acted upon to make improvements.