Audley Care Ltd - Audley Care Clevedon

Not everyone using the service receives the regulated service of personal care. CQC only inspects the personal care service provided to people, that is help with tasks related to personal hygiene and eating. Where personal care is provided to people, we also take account of any wider social care provided.

People's experience of using this service: Staff were exceptionally caring. Everyone we spoke with was extremely complimentary about staff and the service. People told us they would not hesitate to recommend the service. There was a strongly embedded culture within the service of treating people with dignity, respect, compassion and love.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People's healthcare needs were being met and medicines were being managed safely. Staff knew people very well, including their likes, dislikes and care needs. Staff supported people to access activities in the local community and care village.

People told us they felt safe and staff had been trained to recognise and report suspected abuse. A complaints procedure was in place and people knew how to complain.

Care plans were up to date and detailed what care and support people wanted and needed. Risk assessments were in place and showed what action had been taken to mitigate identified risks.

Staff were mostly recruited safely although we found the required amount of references had not been obtained in one candidate's recruitment profile. There were enough staff to take care of people. Staff were receiving appropriate training and updates. Staff told us the training was good and relevant to their role. Staff were supported by the registered manager and were receiving formal supervision and appraisal where they could discuss their ongoing development needs.

The provider had effective systems in place to monitor the quality of care provided and acted to make improvements when issues were identified. People and staff praised the registered manager and the management team. They told us they were approachable and supportive.

The service met the characteristics of 'Good' in all domains. More information is in the full report.

Rating at last inspection: The service was rated good at our last inspection in September 2016.