City Care Agency
Home care, Tower Hamlets
Good
Rated on
Rating from the Care Quality Commission.
City Care Agency: inspection record
Rated Good in May 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2019. Rated Good in 2019 and May 2023.
It has been rated Good at every inspection since 2019. The latest rating was published about 3 years ago.
How it compares locally
- One of 35 Good home care services in Tower Hamlets, out of 39 with a rating.
About the service
From the Care Quality Commission's inspection report published 13 May 2023. Quoted under the Open Government Licence.
City Care Agency is a domiciliary care agency. It provides personal care to people living in their own homes. It provides a service to older people, some living with dementia. It also supports people with physical disabilities and people with mental health needs.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
Read the full summary
At the time of the inspection the provider was supporting 95 people across 5 London Boroughs with personal care.
What inspectors found
People and their relatives were very happy with how their care and support was being delivered and felt staff kept them safe and had a good understanding of their care needs.
People's care was regularly monitored to ensure it was delivered within a specific timeframe and no visits were missed. People and their relatives did not highlight any consistent timekeeping concerns.
Read the full summary
There were monitoring systems in place with regular opportunities for people and their relatives to give feedback about their care. This helped the provider to identify any issues with the quality of the service.
Where issues were raised, the management team worked closely with people, their families and the relevant health and social care professionals to resolve them.
People and their relatives were positive about the management of the organisation and told us the management team listened to them, were approachable and tried to be as flexible as possible. We saw samples of compliments that highlighted staff went above and beyond at times in the support they provided.
People were supported by staff who were very positive about working for the organisation and felt valued as part of the team. Staff told us they were well supported and were confident their issues would be listened to.
Questions to ask the service
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 102 Mile End Road, London, E1 4UN |
|---|---|
| Neighbourhood | Stepney, Tower Hamlets |
| Phone | 020 3441 2577 |
| Website | www.citycareagency.com |
| Registered manager | Abdi Hassan |
| Registered with the CQC since | |
| What it provides |
|
| Who it supports |
|
| Inspection reports | 3 inspection reports, latest 13 May 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | City Care Agency Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 10110935 (opens Companies House) |
City Care Agency Ltd runs 2 services in London. 1 is rated Good or Outstanding and 1 has no rating yet.
Other services run by City Care Agency Ltd
- – City Care Agency Ltd Home care, EalingNot yet rated
Nearest alternatives
- – UE Home care, less than 0.1 miles awayNot yet rated
- – Maya Care (SRH) Ltd Home care, 0.1 miles awayNot yet rated
- – Stifford Centre Limited Home care, 0.1 miles awayNot yet rated
- – Stanley Social Care Ltd Home care, 0.2 miles awayNot yet rated
- G Diamond Support Services Limited Home care, 0.3 miles awayGood
Getting help from London Borough of Tower Hamlets
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Tower Hamlets
- Ask for a care needs assessment
- Phone: 0300 303 6070, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Tower Hamlets
Checked on the council's website, November 2026.
Common questions
- Does City Care Agency provide nursing care?
- The Care Quality Commission's register does not list nursing care for City Care Agency.
- When was City Care Agency last inspected?
- The Care Quality Commission's latest rating for City Care Agency was published on 13 May 2023.
- Who runs City Care Agency?
- City Care Agency is run by City Care Agency Ltd. It runs 2 services in London.
- What is City Care Agency's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 13 May 2023.