Phoenix
- Home care
- Registered since 2016
- Dorset, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection improved it from Requires improvement to Good.
8 years
since the latest rating was published. A rating this old may not show how the service is today.
56 of 60
rated home care services in Dorset are rated Good, like this one.
Phoenix: inspection record
Rated Good in March 2019, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Four Meadows Good, 0.2 miles away
- G Alina Homecare Ringwood Good, 0.9 miles away
- G Burleys Home Care Good, 1 mile away
- – The Pines Home Care No overall rating, 1 mile away
- G Libra Care Services Good, 3.2 miles away
About the service
From the Care Quality Commission's inspection report published 25 June 2022. Quoted under the Open Government Licence.
Phoenix is a domiciliary care agency. It provides a service to adults with a learning disability and autistic people. The service provides care and support to people living in six supported living settings. At the time of our inspection the service was supporting 27 people.
What inspectors found
Right Support Staff supported people to have the maximum possible choice, control and independence and be independent and they had control over their own lives.
Read the rest of CQC's summary
The service worked with people to plan for when they experienced periods of distress so that their freedoms were restricted only if there was no alternative.
The service gave people care and support in a safe, clean, well equipped, well-furnished and well- maintained environment that met their sensory and physical needs.
Staff communicated with people in ways that met their needs.
Right Care Staff understood how to protect people from poor care and abuse. Staff had training on how to recognise and report abuse and they knew how to apply it.
Right culture People were kept safe from avoidable harm because staff knew them well and understood how to protect them from abuse. The service worked well with other agencies to do so.
Staff had training on how to recognise and report abuse and they knew how to apply it.
People and those who matter to them had safeguarding information in a form they could use, and they knew how and when to raise a safeguarding concern.
Questions to ask the service
- The last rating is 8 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Claudiu Deliu
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Learning disabilities or autistic spectrum disorder, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 25 June 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- The Lantern Community
- Ownership type
- Organisation
- Companies House number
- 03773749 (opens Companies House)
- Charity number
- 1075845
The Lantern Community runs 2 services, all in the South West. 2 are rated Good or Outstanding.
Other services run by The Lantern Community
- G Four Meadows Good. Home care, Dorset
Getting help from Dorset Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Dorset Council
- Ask for a care needs assessment
- Phone: 01305 221016, Monday to Friday, 8.30am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Dorset Council
Checked on the council's website, November 2026.
Common questions
- Does Phoenix provide nursing care?
- The Care Quality Commission's register does not list nursing care for Phoenix.
- When was Phoenix last inspected?
- The Care Quality Commission's latest rating for Phoenix was published on 6 March 2019.
- Who runs Phoenix?
- Phoenix is run by The Lantern Community. It runs 2 services, all in the South West.
- What is Phoenix's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 6 March 2019.
Contact
- Phone
- 01425 476125
- Address
- Folly Farm Lane, Ringwood, BH24 2NN Map (opens Google Maps)
Compare nearby
- G Four Meadows Good, 0.2 miles away
- G Alina Homecare Ringwood Good, 0.9 miles away
- G Burleys Home Care Good, 1 mile away
- – The Pines Home Care No overall rating, 1 mile away
- G Libra Care Services Good, 3.2 miles away