Kensa Health Home Care - Barnsley
- Home care
- Dementia care
- Registered since 2016
- Central Barnsley, Barnsley, Yorkshire and the Humber
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection moved it down from Good to Requires improvement.
20 months
since the latest rating was published.
2 of 44
rated home care services in Barnsley are rated Requires improvement, like this one.
Kensa Health Home Care - Barnsley: inspection record
Rated Requires improvement in February 2025, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: BMBC Reablement Service (Good, 0.2 miles away) and Orison Health Ltd (Good, 0.3 miles away).
Nearest home care services:
- RI Warrens247 Healthcare Ltd Requires improvement, 0.2 miles away
- G BMBC Reablement Service Good, 0.2 miles away
- G Orison Health Ltd Good, 0.3 miles away
- G BMBC Shared Lives Good, 0.3 miles away
- G Honest Home Care Good, 0.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 28 February 2025 (assessment visit 8 January 2025). Quoted under the Open Government Licence.
Date of Assessment: 13 January to 24 January 2025. This service is a domiciliary care service, registered to provide personal care for people living in their own homes in the community. They provide support to people with a range of different needs including older people and people with a learning disability and/or autistic people. At the time of the assessment the service was providing the regulated activity of personal care to 65 people. The provider was in the early stages of implementing a new electronic call monitoring and care recording system, as well as making changes to the existing management structure. This assessment was prompted in part by receipt of information relating to incidents which occurred at the service as well as the length of time since we last inspected. The information shared with CQC indicated potential concerns about the standard of care. This assessment examined those risks. We found that although action had been taken to address the issues raised, we found concerns around the management and oversight of risk. Care records on the new system were not yet clear or robust in identifying support needs or mitigating risk and monitoring systems did not provide adequate oversight of the service. This meant some aspects of the service were not always safe and there was an increased risk people could be harmed. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We rated this service under our previous methodology in April 2019 where it was rated as good overall. At this assessment we rated the provider overall requires improvement. We found breaches of regulations in safe care and treatment and good governance. The provider submitted an action plan in response to our concerns.
- Safe No rating
- Effective No rating
- Caring Good
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The provider was in breach of legal regulation in relation to the management of safe care and treatment.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant people’s needs were not always met.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has remained/changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care. The provider was in breach of legal regulation in relation to governance at the service.
Questions to ask the service
- Safe was rated Requires improvement on 28 February 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 28 February 2025. Ask about staff training and how health appointments are arranged.
- Responsive was rated Requires improvement on 28 February 2025. Ask to see how care plans are kept up to date, how complaints are handled.
- Well-led was rated Requires improvement on 28 February 2025. Ask about changes in management and what has changed since the report.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 17 May 2019. Latest assessment published 28 February 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 08593677 (opens Companies House)
Getting help from Barnsley Metropolitan Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Barnsley Metropolitan Borough Council
- Ask for a care needs assessment
- Phone: 01226 773300
- Contact adult social care online
- Support for carers
- Paying for care: Barnsley Metropolitan Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Kensa Health Home Care - Barnsley provide nursing care?
- The Care Quality Commission's register does not list nursing care for Kensa Health Home Care - Barnsley.
- When was Kensa Health Home Care - Barnsley last inspected?
- The Care Quality Commission's latest rating for Kensa Health Home Care - Barnsley was published on 28 February 2025.
- Who runs Kensa Health Home Care - Barnsley?
- Kensa Health Home Care - Barnsley is run by Creative Care and Support Limited.
- What is Kensa Health Home Care - Barnsley's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 28 February 2025.
Contact
- Phone
- 01226 295308
- Address
- 40 Pitt Street, Barnsley, S70 1BB Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: BMBC Reablement Service (Good, 0.2 miles away) and Orison Health Ltd (Good, 0.3 miles away).
Nearest home care services:
- RI Warrens247 Healthcare Ltd Requires improvement, 0.2 miles away
- G BMBC Reablement Service Good, 0.2 miles away
- G Orison Health Ltd Good, 0.3 miles away
- G BMBC Shared Lives Good, 0.3 miles away
- G Honest Home Care Good, 0.3 miles away