Carlton Court
- Home care
- Dementia care
- Registered since 2016
- Central Southend-on-Sea, Southend-on-Sea, East of England
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
3 ratings
Its last inspection improved it from Requires improvement to Good.
2 years
since the latest rating was published.
88%
of rated home care services in Southend-on-Sea are Good or Outstanding (86% across the East of England, 88% across England).
Carlton Court: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Trends Healthcare Southend (Good, 0.1 miles away) and Volsec Healthcare Ltd (Good, 0.2 miles away).
Nearest home care services:
- G Trends Healthcare Southend Good, 0.1 miles away
- G Volsec Healthcare Ltd Good, 0.2 miles away
- – Ablecross Limited - Southend Not yet rated, 0.3 miles away
- – Metro Homecare Ltd Not yet rated, 0.3 miles away
- – Rossycare Ltd Not yet rated, 0.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 27 September 2024 (assessment visit 12 August 2024). Quoted under the Open Government Licence.
Carlton Court is a domiciliary care agency; at the time of our assessment, they were supporting 18 people with a regulated activity. The assessment took place on the 14 August till 16 August 2024. The assessment was completed to follow up on the last inspection to see if improvements had been made. We found the service had made improvements and are no longer in breach of regulations. Staff now assessed and mitigated risks and care plans now guided safe practice. The registered manager now had systems in place to monitor the service and provide good oversight to monitor and improve outcomes for people.
- Safe Good
- Well-led Good
Read the rest of CQC's summary
-
Safe
Good
Care and treatment was planned and delivered in a way which was intended to ensure people's safety and welfare. Staff had been supported to complete training and develop the skills they needed to support people safely. There were enough staff to meet people’s needs. Staff were employed after the appropriate recruitment checks were completed. There were systems in place to safely support people with medicines.
-
Well-led
Good
There was a positive culture at the service. The registered manager and staff had worked collaboratively to make improvements to care provision. Governance and management systems were used effectively to drive improvements.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Vangilista Nduku
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 24 March 2023. Latest assessment published 27 September 2024; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Mevtec 360 Locum Limited
- Ownership type
- Organisation
- Companies House number
- 09739315 (opens Companies House)
Getting help from Southend-on-Sea City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Southend-on-Sea City Council
- Ask for a care needs assessment
- Phone: 01702 215008 (choose option 5, then option 1)
- Support for carers
- Paying for care: Southend-on-Sea City Council
Checked on the council's website, November 2026.
Common questions
- Does Carlton Court provide nursing care?
- The Care Quality Commission's register does not list nursing care for Carlton Court.
- When was Carlton Court last inspected?
- The Care Quality Commission's latest rating for Carlton Court was published on 27 September 2024.
- Who runs Carlton Court?
- Carlton Court is run by Mevtec 360 Locum Limited.
- What is Carlton Court's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 020 8214 1299
- Address
- Unit A, 1 Carlton Court, Grainger Road, Southend-on-sea, SS2 5BZ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Trends Healthcare Southend (Good, 0.1 miles away) and Volsec Healthcare Ltd (Good, 0.2 miles away).
Nearest home care services:
- G Trends Healthcare Southend Good, 0.1 miles away
- G Volsec Healthcare Ltd Good, 0.2 miles away
- – Ablecross Limited - Southend Not yet rated, 0.3 miles away
- – Metro Homecare Ltd Not yet rated, 0.3 miles away
- – Rossycare Ltd Not yet rated, 0.3 miles away