Future Care Solutions

People's experience of using this service:

People were at the very heart of the service and mattered. The provider's philosophy and values were shared across the staff team.

The providers and staff team were passionate about providing high quality care tailored to people's individual needs and preferences. Staff invested time to get to know and appreciate the preferences and experiences of people who received a service.

Time was taken and invested in making sure that staff shared the values of the service and in matching them with the interests of the people they supported. Staff consistently respected people's privacy and dignity and people were supported to be as independent as possible.

The service was extremely well managed and people and their relatives consistently praised the passion and drive of the providers and their motivation to provide an exceptional service. People, their relatives and staff consistently told us they would positively recommend the service to other people.

Staff were especially kind and caring and had very good relationships and connections with people. They understood people's wishes and preferences and provided personalised care.

People felt very involved in their care, were asked for their views and felt that their opinions mattered. Individual's care needs were very well known by the staff who were supporting them. People received care in a manner which was in accordance with the principles of the Mental Capacity Act 2005. People were given the information needed to make informed choices, and their choices were respected. Where required, people were supported with their meals to their liking.