Hawley House
Home care, Newham
Good
Rated on
Rating from the Care Quality Commission.
Hawley House: inspection record
Rated Good in November 2025.
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Ratings published by the Care Quality Commission.
Rated Good in November 2025.
The latest rating was published 11 months ago.
How it compares locally
- One of 40 Good home care services in Newham, out of 44 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 10 November 2025 (assessment visit 24 July 2025). Quoted under the Open Government Licence.
Date of assessment 11 September 2025. Hawley House which is run by Simply Care (Worldwide) Limited is a domiciliary service providing personal care to 3 people living in their own homes. We have undertaken a comprehensive assessment which means we have reviewed all 33 quality statements. This was the first assessment for this service which had not previously been rated. Following this assessment we have rated the service as good.
People’s care plans were well written with information about how to offer support people needed. Risk assessments highlighted areas where people needed additional support to keep them safe whilst enabling them to maintain their independence and learn new skills.
Read the full summary
People’s families told us the care their loved ones was good. People and their families were in control of funding their care. They were happy with the care their loved ones received and knew they could look elsewhere if they needed to but told us that they were happy with what they received. One family member told us, ‘I always feel reassured that [relative] is safe with the staff. Having financial control of [relative’s] care means we could remove the provider at any time we wish. I have had to deal with so many unreliable and uncaring care agencies until we found this one’.
The staff we talked to were well established and understood the needs of the people they supported. Staff worked alongside family members to deliver the care and took on board fully what the person and their families needed and wanted. Staff felt training they received enabled them to meet the needs of people they supported. Staff felt supported by the registered manager and deputy managers and told us they could contact them for advice at any time.
The provider had policies and practices in place that kept people safe and gave staff the latest, up to date guidance on how to do their jobs.
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Safe
Good
This means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
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Effective
Good
This means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
This means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
This means we looked for evidence that the provider met people’s needs. This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
This means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Ground Floor, 5-7 High Street, Plaistow, London, E13 0AD |
|---|---|
| Neighbourhood | Plaistow, Newham |
| Phone | 020 8471 6400 |
| Registered manager | Fatema Hussain |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Simply Care (Worldwide) Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 08350562 (opens Companies House) |
Nearest alternatives
- G Sky Homecare Ltd Home care, 0.2 miles awayGood
- G Highland Care UK Limited Home care, 0.4 miles awayGood
- – Standby Care Limited Home care, 0.5 miles awayNot yet rated
- – Brightstar Care Limited Home care, 0.5 miles awayNot yet rated
- – Rise up Support for Living Ltd Home care, 0.5 miles awayNo overall rating
Getting help from London Borough of Newham
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Newham
- Ask for a care needs assessment
- Phone: 020 8430 2000, option 2, Monday to Thursday 9am to 5pm, Friday 9am to 4.45pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Newham
Checked on the council's website, November 2026.
Common questions
- Does Hawley House provide nursing care?
- The Care Quality Commission's register does not list nursing care for Hawley House.
- When was Hawley House last inspected?
- The Care Quality Commission's latest rating for Hawley House was published on 10 November 2025.
- Who runs Hawley House?
- Hawley House is run by Simply Care (Worldwide) Limited.
- What is Hawley House's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 10 November 2025.