Highland Care UK Limited
Home care, Newham
Good
Rated on
Rating from the Care Quality Commission.
Highland Care UK Limited: inspection record
Rated Good in August 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2017. Rated Good in 2017 and August 2026.
It has been rated Good at every inspection since 2017. The latest rating was published 2 months ago.
How it compares locally
- One of 40 Good home care services in Newham, out of 44 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 18 August 2026 (assessment visit 27 February 2026). Quoted under the Open Government Licence.
Date of Assessment: 18 March to 27 April 2026. The service is a care at home service providing support to adults of all ages living with dementia, mental health conditions, a physical disability or sensory impairment. At the time of the assessment, there were no children receiving a service. Not everyone using the service was receiving personal care. CQC only inspects where people are receiving regulated activities including personal care. This is help with tasks related to personal hygiene and eating. Where they do, we consider any wider social care provided. At the time of the assessment, 60 people were receiving support with personal care.
People were kept safe from the risk of harm and abuse. People were involved in assessments of their needs which included risk management plans. Care plans were detailed and took account of people’s communication, personal and health needs. People received person-centred care which considered their preferences. Staff monitored people’s nutrition and hydration to ensure they had enough to eat and drink.
Read the full summary
The provider had systems in place to obtain feedback from people and relatives about the quality of the service provided. People were supported to work towards their goals and achieve good outcomes. Policies and procedures were in place which gave guidance to staff about how to deliver effective care.
Managers and staff had a shared vision and culture based on listening, learning and trust. Staff were offered a variety of training opportunities. Managers were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt able to raise concerns or make suggestions to improve the service. Theprovidersupported staff wellbeing.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. At the time of the assessment, the service was not supporting any autistic people or people with a learning disability, but the provider had regard to ‘Right support, right care, right culture’.
This was a planned comprehensive assessment of all quality statements under the key questions of safe, effective, caring, responsive and well-led.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 163A Plaistow Road, Stratford Newham, London, E15 3ET |
|---|---|
| Phone | 020 3489 0790 |
| Website | www.highlandcaresuk.co.uk |
| Registered manager | Adebayo Oshuntoki |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 29 September 2017 (opens the Care Quality Commission website) Latest assessment published 18 August 2026; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Highland Care UK Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 07144960 (opens Companies House) |
Nearest alternatives
- G Alters Recruitment Limited t/a Alters Nursing - London Home care, 0.3 miles awayGood
- G Hawley House Home care, 0.4 miles awayGood
- G Sky Homecare Ltd Home care, 0.6 miles awayGood
- G Supreme Care Services Limited Home care, 0.6 miles awayGood
- – Standby Care Limited Home care, 0.6 miles awayNot yet rated
Getting help from London Borough of Newham
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Newham
- Ask for a care needs assessment
- Phone: 020 8430 2000, option 2, Monday to Thursday 9am to 5pm, Friday 9am to 4.45pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Newham
Checked on the council's website, November 2026.
Common questions
- Does Highland Care UK Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Highland Care UK Limited.
- When was Highland Care UK Limited last inspected?
- The Care Quality Commission's latest rating for Highland Care UK Limited was published on 18 August 2026.
- Who runs Highland Care UK Limited?
- Highland Care UK Limited is run by Highland Care UK Limited.
- What is Highland Care UK Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 18 August 2026.