Mike Riglin Nursing

Not everyone who used the service received personal or nursing care. CQC only inspects where people receive personal or nursing care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Right Support: People were supported to achieve consistently positive outcomes, which improved their wellbeing and enhanced their quality of life. They received support from consistent staff who knew them well and how they liked to be supported. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's needs were assessed, and care records developed with them, and their relatives where required. Care records were updated regularly and clearly promoted preferences and choice. Medicines were managed safely, and staff were appropriately trained and recruited. People and their family members were assured that safe infection control measures were taken by staff such as wearing personal protective equipment (PPE) and following infection control procedures to reduce the risks of infection.

Right Care: People received outstanding kind and respectful care. People and their family members, without exception, told us staff were warm, caring, and compassionate and went 'above and beyond' to provide a high level of care. People were actively involved in planning and reviewing their care and support. Staff were proactive in developing ways to ensure people could communicate their wishes and views and be fully involved in decisions about their life.

Right Culture: The service was very well-led. Managers led by example and were visible in the service. They were

passionate about ensuring the service delivered care and support based on their values and principles, that people's rights to choice, control, and autonomy were respected. Governance arrangements were well embedded, and this ensured people received consistently safe, effective, and very high-quality care. Staff were highly motivated and extremely proud of the work they did. People using the service and their family members told us they would highly recommend the service to others. The service worked collaboratively and responsively with healthcare professionals to plan extremely person-centred care and support.