Dengie Care Providers

People's experience of using this service: People received an outstanding service. Staff provided care and support that was safe whilst also supporting people to test their limits and to live their best life possible.

Staff had an excellent understanding of safeguarding vulnerable adults. Safe recruitment practices were in place that involved people using the service in interview processes.

People receiving a service had access to health and social care services to remain healthy both physically and mentally and staff supported them to attend appointments. Staff supported people to plan their weekly food menus, budget for shopping and cook their own meals.

Staff had access to both mandatory training and additional training courses. Particularly when people developed additional needs, for example end of life care.

The provider/ manager was passionate about providing high quality, caring services to people. Support workers told us they were inspired by this caring approach. People told us that staff were exceptionally caring, and relatives told us "They all go above and beyond in everything they do."

People received exceptionally responsive care which was outstanding. Staff knew people incredibly well and supported support to push barriers and achieve a fulfilling and meaningful life. People receiving a service were thoroughly integrated into community life.

The service had recently experienced the death of someone they had cared for many years. The care this person received from the service and attention to end of life and funeral plans was incredibly person centred.

The provider, was also the registered manager and their approach to running the service put people firmly central to all decisions that were made. Care provided was safely monitored and people, staff and relatives told us that the provider was outstanding.