Bluebell Homecare

People were cared for and supported by staff who had received the appropriate training, support and supervision to fulfil their roles and responsibilities. Where appropriate people were supported with their nutritional needs. The service worked well with health and social care professionals to ensure people's health and welfare needs were effectively met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff placed people at the heart of the service and were committed to delivering high quality, person centred care and support. Without exception people and relatives told us they thought of their carers as being like family members. They told us they were compassionate, caring and flexible. One person said, "Kindness and empathy are a really important thing for carers and these carers have it." Staff treated people with dignity and respect and people's independence was promoted and encouraged by staff.

A holistic approach was taken to assessing, planning and delivering care and support. People received a person-centred service which was responsive to their needs.

People, relatives and staff spoke positively about the management at the service for their commitment and passion for care. They considered the service to be well led and managed and, without exception, told us they would recommend the service to others.

There were a variety of checks in place to monitor the quality of the service and drive improvements.