Chenai Holistic Home Care Agency Ltd
- Home care
- Dementia care
- Registered since 2016
- South Woodham Ferrers, Essex, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
8 ratings
Its last inspection improved it from Inadequate to Good.
6 months
since the latest rating was published.
258 of 298
rated home care services in Essex are rated Good, like this one.
Chenai Holistic Home Care Agency Ltd: inspection record
Rated Good in April 2026, up from Inadequate.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Bluebell Homecare Good, less than 0.1 miles away
- G Shaftesbury Cranfield Court Good, 0.8 miles away
- – Prestige Healthcare 247 Ltd Not yet rated, 2.2 miles away
- – Nudawn Housing and Support Services Ltd Not yet rated, 2.5 miles away
- G South Essex Special Needs Housing Association Limited (SESNHA) Good, 2.5 miles away
What inspectors found
From the Care Quality Commission's assessment published 16 April 2026 (assessment visit 20 March 2026). Quoted under the Open Government Licence.
Chenai Holistic Home Care Agency Ltd provides personal care to people in their own homes. CQC inspects only where personal care is provided, such as support with personal hygiene and eating, and considers any wider social care offered alongside this. At the time of the assessment, 53 people were using the service. The inspection took place between 30 March and 08 April 2026 and was announced. All quality statements under each of the five key questions were included.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
This assessment focused on whether the provider had met the requirements of a warning notice issued in relation to Regulation 17: Good Governance. The service had made significant improvements, and the conditions of the warning notice was met. At the previous inspection, breaches were identified in safe care and treatment, safeguarding, person centred care, dignity and respect, staffing and governance. The provider had made enough progress, and they were no longer in breach of any regulations.
People’s needs were assessed before they began using the service. Staff worked effectively with external professionals to maintain continuity of care and received training about how to support people’s needs.
Oversight of care visit monitoring had strengthened, and visits were monitored in real time. Risks were assessed, and staff had access to guidance to support safe care. People received the support they needed with medicines, which were reviewed regularly.
Staff were positive about the improvements since the previous assessment and said they felt supported by the management team. The provider and senior leadership had developed systems to maintain oversight of the service and used lessons learned to drive ongoing improvement.
This service has been in Special Measures since June 2025. The provider demonstrated improvements that have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question inadequate. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.
The service was previously in breach of the legal regulations in relation to safe care and treatment, safeguarding and staffing. Improvements were found at this assessment, and the service was no longer in breach of these regulations.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
The service was previously in breach of the legal regulation in relation to dignity and respect. Improvements were found at this assessment, and the service was no longer in breach of this regulation.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key questionrequires improvement. At thisassessmentthe rating haschanged togood.This meant people’s needs were met through good organisation and delivery.
The service was previously in breach of the legal regulation in relation toperson centred care. Improvements were found at this assessment, and the servicewas no longerin breach of thisregulation.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question inadequate. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
The service was previously in breach of the legal regulation in relation to governance. Improvements were found at this assessment, and the service was no longer in breach of this regulation.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Melesia Facey
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)7 inspection reports, latest 19 July 2023. Latest assessment published 16 April 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 08827331 (opens Companies House)
Chenai Holistic Home Care Agency Ltd runs 2 services in England, 1 of them in the East of England. 2 are rated Good or Outstanding.
Other services run by Chenai Holistic Home Care Agency Ltd
- G Chenai Holistic Home Care Agency Good. Home care, Tower Hamlets, London
Getting help from Essex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Essex County Council
- Ask for a care needs assessment
- Phone: 0345 603 7630, Monday to Thursday 8.45am to 5pm, Friday 8.45am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Essex County Council
Checked on the council's website, November 2026.
Common questions
- Does Chenai Holistic Home Care Agency Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Chenai Holistic Home Care Agency Ltd.
- When was Chenai Holistic Home Care Agency Ltd last inspected?
- The Care Quality Commission's latest rating for Chenai Holistic Home Care Agency Ltd was published on 16 April 2026.
- Who runs Chenai Holistic Home Care Agency Ltd?
- Chenai Holistic Home Care Agency Ltd is run by Chenai Holistic Home Care Agency Ltd. It runs 2 services in England, 1 of them in the East of England.
- What is Chenai Holistic Home Care Agency Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 16 April 2026.
Contact
- Phone
- 01245 967217
- Address
- 5-7 Heralds Way, South Woodham Ferrers, Chelmsford, CM3 5TQ Map (opens Google Maps)
Compare nearby
- G Bluebell Homecare Good, less than 0.1 miles away
- G Shaftesbury Cranfield Court Good, 0.8 miles away
- – Prestige Healthcare 247 Ltd Not yet rated, 2.2 miles away
- – Nudawn Housing and Support Services Ltd Not yet rated, 2.5 miles away
- G South Essex Special Needs Housing Association Limited (SESNHA) Good, 2.5 miles away