Felicity Care
Home care, Enfield
Requires improvement
Rated on
Rating from the Care Quality Commission.
Felicity Care: inspection record
Rated Requires improvement in July 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2016. Rated Good in 2016 and 2017, then Requires improvement in 2021 and July 2022.
The latest rating was published about 4 years ago.
How it compares locally
- One of 8 Requires improvement home care services in Enfield, out of 68 with a rating.
About the service
From the Care Quality Commission's inspection report published 19 July 2022. Quoted under the Open Government Licence.
Felicity Care is a domiciliary care agency providing the regulated activity of personal care to people living in their own homes. At the time of our inspection there was one person using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
One relative told us that the care staff that supported their family member were kind and caring. However, despite this feedback we identified areas of concern similar to those from the previous inspection which had not been addressed.
Specific management policies and procedures in place were not reflective of best practice and current guidelines and lacked guidance on the processes to be adhered to ensure regulations were being met. The lack of management audits and checks meant that the issues we identified during this inspection had not been identified by the registered manager.
Read the full summary
Staff recruitment processes had not been robustly completed and verified to ensure that staff employed were safe to work with vulnerable adults.
People received their medicines safely and as prescribed. Risks associated with people's health and care needs had been assessed and guidance was available to staff on how to manage risk to keep people safe.
Staff were aware of their responsibilities to raise concerns if they felt a person was being abused. The service understood the importance of infection prevention and control and had measures in place to keep people safe.
Staff felt supported in their roles. The service worked in partnership with other organisations to support people and their relatives
Questions to ask the service
- Safe was rated Requires improvement on 19 July 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 19 July 2022. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Contact and registration details
| Address | Unit 2, 60 Alexandra Road, Enfield, EN3 7EH |
|---|---|
| Neighbourhood | Lower Edmonton, Enfield |
| Phone | 07961 172086 |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 7 inspection reports, latest 19 July 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Miss Maureen Osunde |
|---|---|
| Ownership type | Individual |
Nearest alternatives
- – BLU – RAY HOUSE Home care, less than 0.1 miles awayNot yet rated
- G Mariama Care Ltd Home care, less than 0.1 miles awayGood
- – Honor Business Services Ltd Home care, 0.1 miles awayNot yet rated
- RI Loyal Care Consortium Limited Home care, 0.2 miles awayRequires improvement
- – The Forge Support Services Limited Home care, 0.2 miles awayNot yet rated
Getting help from London Borough of Enfield
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Enfield
- Ask for a care needs assessment
- Phone: 020 8379 1001
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Enfield
Checked on the council's website, November 2026.
Common questions
- Does Felicity Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Felicity Care.
- When was Felicity Care last inspected?
- The Care Quality Commission's latest rating for Felicity Care was published on 19 July 2022.
- Who runs Felicity Care?
- Felicity Care is run by Miss Maureen Osunde.
- What is Felicity Care's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 19 July 2022.