Loyal Care Consortium Limited

Loyal Care Consortium Ltd is a domiciliary care agency providing care and support to people in their own home. At the time of our inspection there were 119 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Risks in relation to people receiving care and support were not always assessed comprehensively and lacked information on how to manage risks. Care plans lacked detail how people's individual care needs were best met and were not person centred. There was little evidence that lessons were learned from accidents and incidents and the quality assurance system showed evidence of not being fully effective to highlight and respond to the concerns we have found during this inspection. People's assessed needs were not always reflected in people's care plans to ensure and maintain consistent care to people who used the service. The service lacked some understanding to support people to have maximum choice and control of their lives.

The service ensured that staff was recruited safely, and systems were in place to monitor and assess staff attending care calls at the time arranged in people's care plans. The service had sufficient staff deployed to meet people's needs. People who used the service were protected from harm and abuse and systems were in place to ensure that this was actioned and responded to appropriately. The service followed safe infection control practice to minimise the risk of the spread of infections.