KAF Healthcare Training Centre Ltd

About the service: KAF Healthcare Training Centre Ltd is a domiciliary care agency that currently provides personal care to 28 people living in their own homes, including older adults and younger disabled adults.

People's experience of using this service: • People and their relatives told us they found the care provided was safe and caring. One person told us, "[Staff] are very good. They do everything." • Staff understood how to manage people's risks and keep people safe from harm. • Staff were recruited in a safe manner and the service ensured they were right for the role. • People were supported to receive medicines in a safe way. • The service worked well as a team to ensure people received care and support in a timely manner. • The service demonstrated a culture of continuous learning to provide the best quality support • Staff were provided with adequate training, supervision and an appraisal to provide effective, care and support. • People were encouraged to keep healthy and well. • People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this. • People and their relatives felt involved in the care and support provided. • People were treated with dignity and respect and were supported to be as independent as possible. • Individual care plans were detailed and guided staff to provide person-centred care and support. • People felt confident to make complaints and trusted the service would respond in an appropriate manner. • People, relatives and staff spoke positively about the registered manager. • The governance systems in place ensured people received high quality care and support.