06 Care Limited

People received support from staff who were exceptionally kind and caring and who frequently went above and beyond what was expected of them. People were involved in making decisions about their care and were treated with the utmost dignity and respect. People were encouraged to be independent and their equality and diversity needs were respected.

The leadership of the service was excellent. The provider invested in technology and the staff team to ensure people got a high-quality service. The provider had excellent governance and auditing systems in place to ensure people received safe care and treatment. This meant the provider was identifying and rectifying any short falls in the service. People were extremely positive about the manager who was highly motivated and dedicated to providing people with the best possible service. People told us they would recommend the service to others and as an organisation to work for.

Staff understood how to keep people in their care safe from harm. Where risks to individuals had been identified very effective measures had been put in place to reduce or eliminate those risks. Safe systems were in place to ensure people got their medicines at the right times. Staff had been recruited safely and there were enough staff to provide people with consistent, timely care and support.

Staff received good quality training and support and had the skills to meet people's care needs. Staff provided people with support to meet their nutrition, hydration and health care needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's care needs were assessed before a service was offered, to make sure staff would be able to meet their needs. Personalised care plans were developed to make sure staff knew what they needed to do to meet people's needs. The systems in place made sure people received a very responsive service. This meant people received person centred care. A complaints procedure was in place and people said they would speak to staff if they had any concerns.