Keighley Care Company

The service supported adults including people living with dementia, physical disabilities, mental health conditions, learning disabilities and autistic people.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.

People were supported by regular staff which enabled them to develop positive relationships with their care staff. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: Care records were highly personalised and contained detail which supported staff to deliver person-centred care. A more robust review process was being implemented to ensure care records consistently contained the most up to date information; we also made a recommendation about this. Staff understood how to protect people from poor care and abuse. Staff were recruited safely and there were enough staff to meet people's needs and deliver consistent care. Risks were assessed and actions taken to maintain people's safety and wellbeing.

People told us staff were kind, caring and respectful and they felt safe. Staff promoted people's privacy, dignity and human rights. People's needs and preferences were assessed prior to receiving care and staff respected people's individual wishes. People received consistent care from staff who knew them well.

People and those important to them were involved in planning their care.

Right Culture: Quality assurance and monitoring systems were being improved to improve operational oversight. We have made a recommendation about the continued improvement of quality assurance processes. The provider used monitoring processes to learn lessons, reduce risk and improve the quality of care. The registered manager actively encouraged feedback from people using the service and staff. Staff listened to and responded positively to people's views.

The registered manager was passionate about their service and promoted an inclusive, caring and person- centred staff culture. This approach translated into care delivery and there was a strong ethos of encouraging people to develop and achieve goals and aspirations to support them to lead empowered lives. Staff received appropriate training and ongoing support to ensure they provided people with safe care which met the positive values and caring ethos of the service.