Professional Care Support Services Ltd

The last rating for this service was good (published October 2019). A comprehensive assessment was undertaken looking at all quality statements under the 5 key questions. It was conducted due to the length of time since our last rating. Following this assessment, the service remains good.

An assessment has been undertaken of a specialist service that is registered for use by autistic people or people with a learning disability. At the time of the assessment, the service was not used by anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

Systems and processes enabled safe care delivery, and there was a clear commitment to maintaining and improving standards. People were protected from avoidable harm. Risk assessments were thorough, personalised and regularly reviewed. Staff understood how to raise safeguarding concerns. Care was delivered by staff recruited safely, and training records showed they had completed required training relevant to their roles. People received continuity of care from staff who were familiar with their needs, preferences and daily routines. Staff arrived on time for their home visits and always completed all the tasks they were expected to within the agreed timeframes as set out in their care plan. Staff used personal protective equipment appropriately, and spot checks confirmed safe infection prevention and control practice.

People’s needs were assessed before care began, and the managers and supervisors collaborated with the person to develop a detailed care plan. The manager’s clinical knowledge contributed to the delivery of safe, informed care, and staff received ongoing guidance. People were involved in decisions about their care and confirmed staff always sought their consent.

Staff were caring and treated people with dignity and respect. Staff were attentive to personal preferences in how care and support was provided.

Care plans were personalised, flexible and updated in response to changes in the person’s needs. Staff adapted support quickly when the person became unwell. The provider encouraged feedback, acted on concerns, and managed complaints appropriately.

The registered manager promoted an open and supportive culture and maintained clear oversight of care quality through spot checks, audits, reviews and regular communication with staff and the person. Staff described leadership as approachable and inclusive. Governance arrangements were effective, and the provider demonstrated an ongoing commitment to learning, improvement and developing the service further.