Border Care Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People received their medicines safely, they were supported to take their medicines as prescribed. Staff were regularly assessed and had their competency checked. The risk of infection was reduced as staff used equipment provided and worked in line with guidance. The registered manager reviewed any accidents and incidents ensuring any lessons learnt were acted on.

People's care continued to be reviewed with them and where appropriate their relatives ensuring care and support needs continued to be met. Relatives said their family members healthcare needs were being met. People, where required, were supported to have nutritional needs met and were encouraged to remain as independent as possible.

People's relatives spoke highly of the staff team, and staff spoke passionately about their roles and the people they provided care and support to. People's social and physical needs were incorporated into the plan of care and used to promote and maintain people's abilities and independence. Staff worked with health community professionals to ensure people's end of life care needs were met.

The registered manager completed regular checks to make sure people receive high quality care.

People and relatives were asked for feedback on the service they received. People knew how to complain and were confident they would be listened to if any concerns were made.