Portland Domiciliary Service
- Home care
- Registered since 2011
- County Durham, North East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
3 years
since the latest rating was published.
2 of 45
rated home care services in County Durham are rated Requires improvement, like this one.
Portland Domiciliary Service: inspection record
Rated Requires improvement in January 2024, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Blue Mile Care Ltd (Good, 3.3 miles away) and Perfect Care - Durham Home Care (Good, 3.7 miles away).
Nearest home care services:
- – County Durham Office Not yet rated, 3.2 miles away
- G Blue Mile Care Ltd Good, 3.3 miles away
- G Perfect Care - Durham Home Care Good, 3.7 miles away
- G Human Support Group Limited - Appleton Lodge Good, 4 miles away
- I Butterwick Hospice Inadequate, 4.1 miles away
About the service
From the Care Quality Commission's inspection report published 27 January 2024. Quoted under the Open Government Licence.
Portland Domiciliary service is a supported living service which was supporting 11 people at the time of the inspection. The service can support up to 12 people. The service comprises of 12 purpose-built bungalows.
Read the rest of CQC's summary
We expect health and social care providers to guarantee people with a learning disability and autistic people; respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Questions to ask the service
- Safe was rated Requires improvement on 27 January 2024. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 27 January 2024. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 27 January 2024. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Bondcare Willington LimitedBrand: Bondcare
- Ownership type
- Organisation
- Companies House number
- 07737973 (opens Companies House)
Bondcare Willington Limited runs 9 services in England, 5 of them in the North East. 5 are rated Good or Outstanding and 4 are rated Requires improvement or Inadequate.
Other services run by Bondcare Willington Limited
- G Allington House Good. Care home with nursing, Stockton-on-Tees
- G Brancepeth Court Good. Care home with nursing, County Durham
- G Clarendon Nursing Home Good. Care home with nursing, Croydon, London
- G Lumley Residential Home Good. Care home, County Durham
Getting help from Durham County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Durham County Council
- Ask for a care needs assessment
- Phone: 03000 267 979
- Contact adult social care online
- Support for carers
- Paying for care: Durham County Council
Checked on the council's website, November 2026.
Common questions
- Does Portland Domiciliary Service provide nursing care?
- The Care Quality Commission's register does not list nursing care for Portland Domiciliary Service.
- When was Portland Domiciliary Service last inspected?
- The Care Quality Commission's latest rating for Portland Domiciliary Service was published on 27 January 2024.
- Who runs Portland Domiciliary Service?
- Portland Domiciliary Service is run by Bondcare Willington Limited. It runs 9 services in England, 5 of them in the North East.
- What is Portland Domiciliary Service's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 27 January 2024.
Contact
- Phone
- 01388 745051
- Address
- Willington Care Village, Willington, Crook, DL15 0PW Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Blue Mile Care Ltd (Good, 3.3 miles away) and Perfect Care - Durham Home Care (Good, 3.7 miles away).
Nearest home care services:
- – County Durham Office Not yet rated, 3.2 miles away
- G Blue Mile Care Ltd Good, 3.3 miles away
- G Perfect Care - Durham Home Care Good, 3.7 miles away
- G Human Support Group Limited - Appleton Lodge Good, 4 miles away
- I Butterwick Hospice Inadequate, 4.1 miles away