Perfect Care - Durham Home Care

Medicines were administered safely, and staff were knowledgeable about people's needs. Staff undertook training in the safe management of medicines and regularly had their competencies assessed to ensure they were following the correct practices.

The service followed safe recruitment practices. There were enough staff to meet people's care needs and there were systems in place to allocate and deploy staff safely. Most people and staff told us that staff worked consistently with the same people and got to know their needs and preferences. Relatives had mixed views of the service, especially in relation to visit times and consistency of care staff. Where there were unavoidable changes to people's care the service made best efforts to let people know about the changes.

Management had clear oversight of the service. The registered manager and other staff we spoke with had detailed knowledge about the service. Quality assurance systems were in place to monitor the quality of care and support people received. When people had accidents or incidents these were recorded, and actions taken to minimise the risk of reoccurrence. The service sought and responded to feedback. People told us that day to day issues they raised would be quickly resolved. Where issues had been raised with management, they had taken action to address the concerns.

Most staff we spoke with felt well supported in their roles. They told us they had clear guidance and the registered manager was available if they had any queries. Some staff spoke highly of the management and support they gave staff during the pandemic.

The service had a strong focus on continuous learning and improvements and linked with partner agencies to deliver joined up care.