Supportive SRC Ltd

Staff told us they felt well supported in their roles and understood when to escalate any concerns or to seek support and guidance. Records evidenced staff received supervisions, observations and competency checks which ensured they worked to high standards; following best practice. Where any concerns were recorded, further training and support was provided. Action plans were in place to ensure planned annual staff appraisals were completed following the company policy.

People, their relatives and staff provided very positive feedback about the care and support they received. Improvements had been made under the new registered manager since the last inspection. Further provider oversight was discussed and planned. An associated action plan remained in place to ensure the service continued to maintain, and where required, improve standards of care.

People received a safe service. Staff had access to clear information to provide people with safe care and support. Care records had been reviewed and updated with clear guidance to support all areas of risk.

There were enough staff to ensure people received a safe, consistent service to support their assessed needs. Staff had received training to safeguard people from abuse. Systems and processes were clear and easy for staff to follow to report any concerns. Records confirmed any concerns were effectively managed with actions implemented to improve the service.

Staff training was managed electronically. A review of training, due to recent restrictions on providing group practical training sessions had ensured staff remained up to date with their skills and knowledge.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager ensured care was based upon good practice guidance to help ensure people

received a safe, person centred and effective service.

Promoting independence was encouraged and people were offered choices. The registered manager and staff team worked closely with external healthcare professionals to ensure people's health and wellbeing was maintained.