Dale Care Durham

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Right Support: Staff aided people to live as independently as possible. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Whilst the provider had met challenges in recruiting and retaining staff, the management team had taken steps to offer incentives to improve this and provide sufficient staffing to meet people's needs. Risks were assessed and a culture was in place where staff felt comfortable in raising concerns if they had them. People were supported to take medicines safely.

Staff were given appropriate training to do their roles. People were supported to eat and drink balanced diets. Staff supported people in accessing health services when required and people were involved in making choices about their care.

Right Care: Staff had the correct values, skills and experience to support the people who used the service. People's support plans recognised their differences and people were treated with dignity and respect by staff. People using the service were able to express their own views either by themselves or with the help of their support workers.

The communication needs of people who used the service were assessed and considered. This information was shared with other healthcare providers when necessary. When things went wrong, actions were put into place and lessons learned were shared with staff to improve the standard of care delivered.

Right Culture: Staff understood and spoke positively about the importance of person-centred care and

helping people to live as independently as they wished. The management team understood their roles and responsibilities. The management team sought feedback from people using the service, their relatives and staff.